Sales Manager

Job Detail

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts. Update and maintenance of sales records in ANAIS. Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases. Maintain a high profile within trade and professional associates dealing with their market area/segment(s). Interact with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community. Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of action plans. Implement all sales action plans related to their sales area as outlined in the revenue/business plan to achieve sales targets. Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction. Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis. Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan. When appropriate, and with agreement with the DOS, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility. Plan sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area. As directed, compile and input market intelligence information to the Sales Information Management System. Develop and maintain knowledge of market trends, competition and customers. Actively promote and produce sales leads for other sister hotels and for in house sales staff. Provide feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas. Arrange FAM and site inspection trips to hotels by major clients and accompanies clients. Meet deadlines for assigned tasks. Establish and maintain files on major active accounts within their marketing area/segment(s). Establish and maintain effective employee relations. Perform related duties and special projects as assigned. Maintain punctuality and good timekeeping and appearance. Train and develop Sales Executives and Sales Coordinator in designated sales areas. Preparation and completion of timesheets, Rota’s, holiday schedules, in line with business needs, as and when required. Preparation and completion of purchase orders as and when required. Undertake and complete any special projects, tasks or other reasonable request by your Department Head and/or Hotel Management. Prepare correspondence to customers, internal booking reports and file maintenance. Participate in RevMax meeting, pre-convention meetings, training and other sales-related meetings as required. Work with other departments within the hotel to provide quality service to customers. Attend local trade shows, community events and industry meetings. To handle sales enquiries and sales quotation to customers. To track closely review / cut-off dates especially to big groups. To carry out any other duties and responsibilities as assigned.