Service Controller

Job Detail

Manage the CFMS system and all road performance issues. Communicate effectively to all Bus Captains and maintain an organized and professional approach at all times. Ensure assigned services achieved the respective BSRF Standards namely EWT, FLBP and OTA. Direct supervision to ensure that regular and reliable bus services are operated, with no bunching and excessive early arrivals. Supervising Bus Captains to ensure operation of buses according to schedules and submitting disciplinary reports when necessary. Ensure necessary actions taken to recover lost mileages. Assist Bus Captains in handling emergency situations on the road in real time. Ensure that there is a clear and concise record of all decisions and events that take place on the allocated routes for the shift. To render support on ad hoc unplanned bus bridging as per SOP. Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others