Administrative Executive (Early Intervention Programme)

Job Detail

- Assist the Centre Manager and other key staff in overseeing the administration and ensuring the smooth operation of Continuing Therapy Programme (CTP) - Manage the general administration of the programme in the areas of database management and financial management - Ensure timely and accurate reporting of all yearly reports and musters to internal and external stakeholders - Respond through email/phone/meetings to the various stakeholders’ queries regarding administrative processes - Prepare or assist with the preparation of scheduled and/ad-hoc reports pertaining to the programme - Assist in the implementation of established operational policies and procedures within the programmes - Assist in periodical revision of administrative processes (SOP) when necessary -Assist in maintaining the documentation needed to support the CARF accreditation - Assist the Centre Manager in maximising the clients’ schedule to ensure the efficient usage of the slots - Assist to consolidate data and do simple reports on trends to support the Manager in the long term planning of the programme - Provide guidance to the Administrative Assistant to ensure smooth running of operations in the programme, if applicable - To provide coverage for other Admin Executive / Assistant’s duties as and when needed, so as to ensure the smooth running of all programmes in Children Services at all times - Interact with caregivers face-to-face, on the phone, and through email on a regular basis and manage each case in the best interests of the programme and the client. Ensure periodic updates of caregiver / client information in relevant databases - Understand caregiver’s needs, provide relevant information and address caregiver’s queries in a professional and friendly manner. - Serve as the point of direct administrative contact and liaise with external institutions such KKH, NCSS, SSAs, when needed. - Participate in Quality Improvement (QI) projects and workgroups in the programme, where needed - Assist the Centre Manager in providing information (policies and procedures, etc.) to new staff (interns, volunteers) in the programme - As may be assigned from time to time by Centre Manager, Assistant Director or Director, Children Services