Customer Service Assistant I

Job Detail

Duties and Responsibilities Provide quality customer services Service customers at the check-in counters Verify passengers’ identities at the gates Verify information on travel documents, passports and/or visas Provide support to special needs customers Handle customer issues regarding irregular flight operations Process customer documentation Handle customer issues regarding automated check-in systems Uphold safety and/or security standards Interpret and follow individual safety and/or security standards in the workplace Identify and report breaches of safety and/or security standards in the workplace