Front Office Officer

Job Detail

• Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience. • Administer all routes of Reservations to ensure that room bookings are made and recorded accurately. • Ensure Room Keys are distributed to the guests assigned to the respective rooms. • Familiar the categories, position, capacity and furnishing of every room in the premises. • Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service. • Responsible for accurate and efficient accounts and billing processes. • Undertake general office duties, including correspondence, emails, filing and switchboard. • Furnish information regarding: o Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours. o Locality places of interest, special attractions or events. o Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any. • Handles all incoming and outgoing mails, faxes and messages for the guests. • Ensure that the Reception Counter is manned at all times. • Answers all incoming calls within 3 rings. • Assist in keeping the Reception Counter area clean and tidy at all times. • Consult and report to Supervisor on duty on unusual occurrence. • To perform any other duties directed by the Supervisor from time to time.