Senior Operations Executive

Job Detail

1. Feedback Management - Manage patient enquiries and feedback - Collaborate with stakeholders to resolve feedback, including communication with doctors and staff - Assist in drafting written replies as needed - Ensure clinic staff comply with service standards 2. Facilities Management - Oversee clinic facilities by coordinating with contractors and vendors - Respond to faults and liaise with external vendors for rectification - Support renovation works for new and existing clinics - Maintain administration and documentation for maintenance works and projects 3. IT Systems - Address user queries and provide support for incident resolution - Train staff on applications and new enhancements - Manage application vendors, coordinating vendor management activities and ensuring adherence to company policies 4. Dental Implant Inventory Management - Manage requests, procurement, and invoicing for dental lab and implant purchases - Ensure accurate expense allocation for dental lab and implants - Ensure timely delivery and accurate accounting of implant stock 5. Mobile Dental Clinic (MDC) - Plan and coordinate MDC activities, including logistics and service setup - Assist with administrative tasks related to MDC, including record keeping - Schedule deployments and meetings, conduct site recces, and manage client expectations 6. Others - Assist the manager with process improvement initiatives and ad-hoc administrative tasks - Undertake additional duties assigned by the immediate supervisor