Customer Service Executive

Job Detail

You will work as part of the National Service Registration and Enlistment team to analyse, investigate and coordinate with stakeholders to manage cases. You would also need to interact with appellants to clarify information, provide advice, instructions and manage expectations. You will be required to prepare submission and reports, and to make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure Provide operational and administrative support to the pre-enlistment medical activities and the related support services Receive cases, analyse the background and follow up actions required Communicate with appellant where required, and with internal stakeholders for necessary actions Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows. Conduct investigation on process gaps to determine root cause and provide advice for rectifications. Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps. Support, conduct audit and track submission of reports. Provide clear and concise advice and responses to the queries raised via phone call and/or email. Carry out administrative tasks to ensure processes are complete.