Frontline Customer Services

Job Detail

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services. Key responsibilities and functions include: 1. Receive and welcome the visitors with a polite and cheerful disposition 2. Register and enroll visitors facial recognition efficiently and accurately 3. Provide efficient queue management and crowd control where needed 4. Protect and maintain accurate and updated visitor records according to PDPA requirements 5. Key management including issue, return and accounting for all keys on a daily basis 6. Able to multitask and to work fast 7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies. 8. Monitor attendance and prepare report as needed. 9. Comply and adhere to SOPs, policies, guidelines and processes 10. Flexibility to change roster should there be a need to. 11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system. 12. To participate in digitisation exercises, organising files and documents as necessary.