Enterprise Service Manager

Job Detail

Understand customer pain points and requirements, explore and expand business opportunities, and design and provide service solutions that meet customer requirements. Participate in project strategy development, bidding, and negotiation, develop and implement the fulfilment & delivery strategies, mitigate fulfilment risks, and ensure the project deliverability. Responsible for customer fulfilment satisfaction and responsible for feasible project delivery and contract fulfilment. Make and execute the Key-account customer service strategy. Develop targeted customer service strategies based on local business situations and customer requirements to ensure that the service strategies for Key-account customer can reach consensus within and around the team and build an ecosystem that matches industry service strategies. Align with customers' strategies and organizations, and build high-performance service teams. Integrate mainstream quality ecosystem resources (such as certified service provider / sub-contractor.