Guest Services Agent

Job Detail

Have a good knowledge of local area and surrounding facilities Demonstrate and promote Quality Awareness amongst Front Office team Responds to changes in the Front Office function as dictated by the industry, company and hotel Coordinates and “rooms not ready” with the Front Office during periods of heavy occupancy Keep all departments informed about room statuses, ensure reservations are in system Assisting as hotel phone operator Ensure the smooth operation of the housekeeping department Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations To understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety Prepare and ensure timely delivery of daily reports to other departments executive office