Guest Relations Executive

Job Detail

Job Summary Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Assisting the Hotel Manager in smooth running of the hotel operations. Duties and Responsibilities • Performing check-ins and check-outs. • Ensuring all reservations are entered in timely and accurate manner. • Ensuring all details of guests’ information, reservation amendment and guests’ request are entered into Front Desk System accurately. • Ensuring the hotel various working procedures. • Handling guests enquires and complaints. • Attending to customer's need and ensuring customer satisfaction by having good online reviews. • Following up on email enquiries. • Working closely with Housekeeping and Maintenance Department. • Carrying out other duties and responsibilities assigned. • Cross-selling guests other hotel amenities and upselling room upgrades. • Ensuring hotel marketing and promotions to have repeated guests. • Ensuring accuracy of closing shift reports. • Administrative & Operations task • Having good attendance and punctuality at work.