| Company Name | Orchard Hotel Singapore |
|---|---|
| Company UEN | 39023500L |
- Handle guest check-in and check-out at the reception - Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations - Coordinate guests and staff during an emergency and have good knowledge of fire procedures - Facilitate effective communication between different departments - Ensure compliance with company policies and the hotel's vision - Conduct daily inspections and maintain cleanliness of all hotel facilities - Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email - Oversee night audit process at the end of the day
- Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements - Ensure that the standards of service in all areas meet the required levels - Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner - Greet and extend hospitality to all guests - Exceed guest expectations and gather feedback for service improvement - Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction - Manage and improve guest reviews score
| Job Title | Duty Manager |
|---|---|
| Salary | SGD3,300.00 - 4,300.00 |
| Employment Type | Full Time |
| Working Experience | 3 Years |