Customer Service Officer

Job Detail

- Perform administrative duties, such as data entry into the maintenance management system, handling emails, faxes, etc - Received cases from FMMs and create case Notifications in ILMS - Submit Daily Findings for different sites and retrieve notification report summary on both daily and weekly basis. - Check and amend FSOR errors for HTX/NCS uploads. - Assist FMMs from different sites in installing and updating required ILMS apps from Software Centre. - Follow up with ITLOs from different sites on SOE or ILMS account creation from FMMs (when needed). - Coordinating with HTX/NCS to resolve system issues pertaining to the existing iLMS Solution. - Any other ad-hoc assignments assigned by the Management.