HOTEL GUEST SERVICE OFFICER

Job Detail

• Provide a smooth and timely check in/out for all residents • Ensure accuracy and collection of outstanding bills from all residents • Ensure that residents’ request/s are being followed up promptly and efficiently throughout their stay • Provide all residents with accurate and in-depth information upon their request; good knowledge of products, services, pricing and special events • Maintain strict security procedures when issuing of room keys and resident confidentiality • Maintain good communication between residents and all departments both verbally and in writing as required • Complete any other duties assigned by the Duty Manager/Guest Services Manager