Service Administrator

Job Detail

Service Coordination • The primary support for the service team to ensure smooth operations. • Coordinate, schedule, and monitor service activities. • Maintain customer satisfaction by ensuring timely service and resolution of issues. • Prepare manual Delivery Order for all valves ship out from the workshop. Order Management & Shipment Arrangement • Manage and update the Service Tracker and database. • Monitor progress and ensure completion of service activities. • Prepare and process Invoices and service reports. • Upload all relevant service-related emails & documents in the Pressure Relieve Valves (PRV) Order Folder after billing. • Handles Late Backlog Review & Date Management. • Handles monthly sales forecast and achieves the target. • Report monthly service numbers. • Handles last-minute schedule changes or emergencies efficiently . • To file/upload all the supporting documents to the share-point order folders in accordance with the record-keeping guidelines. Payment collection/negotiation • Prepare proforma invoice to collect advance payment. • Work with finance for any credit hold release. • Invoicing with all the supporting documents. • Submission of Tax Invoice and supporting docs to customer. • Escalates outstanding issues to supervisors when regular follow-up with the concerned parties does not yield results. • Any other assignments as assigned from time to time by direct supervisor/manager.