Guest Relations Executive (Food & Beverage)

Job Detail

Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations. Provide the perfect first impression with a smile and welcome. Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage. To ensure that guest at every table receives attention and service. To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. To collate guests’ feedback and maintain and update the guest history system. To prepare a monthly report of guest comments, guest list, and report that assist business decision. Have a full understanding of Operating Procedures and their role within these standards. Confidently take an order asking all relevant questions linked to the sequence of service. Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager