Housekeeping Supervisor (Room / Public Area)

Job Detail

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Obtains list of rooms / public areas to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Coordinates work activities among departments. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment. Inventories stock to ensure adequate supplies. Makes recommendations to improve service and ensure more efficient operation. To provide a warm and friendly service to the hotel staff and ensure all staff do the same. To comply with all instructions from guests so as to meet guest expectations. To attend to any guest complaints and requests. To comply and lead by example the hotel grooming standards of self and the room attendants. To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook. To comply with hotel Fire Safety and Security procedures. To perform any other duties other than these above which are requested by the hotel management/direct supervisor.