Guest Service Officer

Job Detail

Perform check in, check out and room change procedures and ensure all data are entered into the hotel systems. Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events Attend to guest’s complaints, enquiries and requests in a timely and courteous manner. Ensure that the front desk work area is kept clean and in an orderly state at all times. Perform any other tasks as assigned within reasonable means.