Logistics/Customer Service Officer/Executive

Job Detail

Job Responsibilities: To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day To perform billing and ensure the accuracy of the invoices raised To perform data entry into the respective systems in an accurate and timely manner To attend to customers’ requests or calls in a timely and professional manner To perform filing when the job is completed To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead To provide the necessary training and guidance to his/her assigned buddy To do up any reports as and when assigned to by the Customer To assist in extracting of information as and when required To verify contractor’s invoices as and when required To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions Acquire a thorough understanding of key customer needs and requirements Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt To assist the Lead for any tasks assigned to from time to time Key Competencies(Logistics Service) Well verse in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities. Able to co-ordinate well with Singapore Customs on any related matters Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.