Logistics Service Officer

Job Detail

Execute daily customer orders and relay info to Operations teams. Perform accurate billing and timely data entry in systems. Handle customer calls and requests professionally. File or E-File documents once jobs are completed. Escalate customer complaints or urgent matters to Senior Logistics Service Officer / Executive and above. Support and guide assigned buddy where needed. Prepare reports as assigned by customers or supervisor. Extract information and verify contractor invoices when needed. Coordinate with external parties/contractors to ensure work follows instructions. Understand key customer needs and support SOP development. Support in preparing and sending quotations when tasked. Support the Lead with any other duties as required. Take on any extra tasks or projects assigned by Managers/Management as required. Key Competencies Well verse in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities. Able to co-ordinate well with Singapore Customs on any related matters Meticulous and experience in License/Bonded/DG clearance permit declarations Ensures customer satisfaction through timely support and follow-up Ensures proper documentation and smooth execution of job orders Checks order accuracy (quantity, SKU, batch, expiry, etc.), billing as well Escalates matters promptly with suggested solutions Clear, concise, and professional in both verbal and written communication Competent in using iWMS / TMS / FMS