Logistics Service Officer (Warehousing / Express Logistics)

Job Detail

-Execute daily customer orders and relay info to Operations teams. -Perform accurate billing and timely data entry in systems. -Handle customer calls and requests professionally. -File or E-File documents once jobs are completed. -Escalate customer complaints or urgent matters to Senior Logistics Service Officer / Executive and above. -Support and guide assigned buddy where needed. -Prepare reports as assigned by customers or supervisor. -Extract information and verify contractor invoices when needed. -Coordinate with external parties/contractors to ensure work follows instructions. -Understand key customer needs and support SOP development. -Support in preparing and sending quotations when tasked. -Support the Lead with any other duties as required. -Take on any extra tasks or projects assigned by Managers/Management as required. Key Competencies -Well verse in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities. -Able to co-ordinate well with Singapore Customs on any related matters -Meticulous and experience in License/Bonded/DG clearance permit declarations -Ensures customer satisfaction through timely support and follow-up -Ensures proper documentation and smooth execution of job orders -Checks order accuracy (quantity, SKU, batch, expiry, etc.), billing as well -Escalates matters promptly with suggested solutions -Clear, concise, and professional in both verbal and written communication -Competent in using iWMS / TMS / FMS