| Company Name | Woodlands Transport Service Pte Ltd |
|---|---|
| Company UEN | 198102721M |
- Provide excellent customer service - Manage customer complaints and ensure prompt resolution - Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues - Prepare regular reports on customer service performance - Respond to inquiries from parents/guardians regarding bus routes, schedules and other related information - Respond to inquiries from parents/guardians regarding bus routes, schedules and other related information - Work closely with operation and school officials to ensure timely and safe transportation of students - Resolve customer complaints and issues promptly and effectively - Maintain accurate records of customer interactions, transactions, and feedback - Collaborate with the operation team to optimise route planning and scheduling - Assist in following up in Accounts Receivables - Any other assignments by the management
- Minimum Diploma / Degree or equivalent - 1 to 3 years of experience in a customer service role, preferably in the transportation industry - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced, dynamic environment - Strong organisational and time management skills - Proficient in Microsoft Office Suite - Able to prioritise and multi-task - Good written and communication skills
| Job Title | Customer Service Executive |
|---|---|
| Salary | SGD2,500.00 - 3,500.00 |
| Employment Type | Full Time |
| Working Experience | 2 Years |