Senior / Reservations Agent/ Executive

Job Detail

Directly responsible for handling (in a professional and friendly manner): Managing telephone inquiries, Engaging guests on their reservations, Handing table/restaurant reservations and Coordinating room service orders. Responsible for the accurate and concise data entry of guests' reservations/ orders on Opera, RESA Web, RES Diary, etc. To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.