| Company Name | Etonhouse Pre-school Pte Ltd |
|---|---|
| Company UEN | 199407645E |
Job Role & Responsibilities • Plan monthly enrichment programme schedules and holiday camps for all schools. • Liaise between schools and enrichment programme vendors to confirm the schedule. • Inform respective schools to broadcast the available enrichment programme to the parents. • Handle parents’ queries, feedback and enrolment promptly and professionally. • Provide parents with clear explanations on our programmes via various communication channels. • Prepare necessary in the portal for registration. • Follow up with parents for registration, payment and programme schedules. • Prepare enrolment list, teachers detail to send to schools before the start of programme. • Work closely with vendors and schools for any cancellation/replacement class. • Inform parents on cancellation/replacement of classes if any. • Process ad-hoc credit refunds for students who are withdrawing/graduating. • Execute payment process for the enrichment programme vendors. • Provide operational support for all enrichment programmes. • Reception duties, answering any phone and email enquiries. • Deliver a professional and high-quality service experience in a customer-facing role. • Acquire a strong working knowledge of the organisation’s programmes and services. • Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience. • Develop great rapport with parents, children as well as teachers to build brand loyalty. • Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools. • Perform any other duties and responsibilities as and when assigned by Management
Job Requirements • Possesses at least GCE ‘A’ levels or the equivalent. • Minimum 1-year experience working in a customer service. • Required to work shift hours and on weekends. • Strong proficiency in written and spoken English. • Being effectively bilingual would be a strong advantage. • Candidates who have worked in the hospitality or education industry are most preferred. • Possesses emotional maturity and passion for customer service. • Familiar with CRM systems and practices. • Good team player, possesses the ability to work with minimal supervision. • Positive, extroverted and outgoing personality. • Well-groomed with a professional disposition. • Flexible, able to manage change and ambiguity well and able to work under tight deadlines. • Careful, meticulous, with an eye for detail. • Well-organised, methodical with strong time-management abilities to manage multiple tasks
| Job Title | Operations and Client Service Assistant |
|---|---|
| Salary | SGD2,800.00 - 3,500.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |