Assistant Front Office Manager

Job Detail

Provide support and assistance to the Front Office Manager in managing front office operations from maintaining cash control to delivery of guests service standards on a daily basis. Attend to guests’ enquiries, requests, complaints and compliments; Supervise reception staff to ensure optimum occupancy and average room rate for maximizing revenue; Monitor Front Office staff to ensure guests receive warm attention and personal recognition at all times; Ensure front line staff display high degree of professionalism, integrity and well-groomed at all times when on duty; Ensure good service delivery and quality services to our guests; Record the details of events in Duty Manager Log Book and to take necessary actions; Make improvements to the overall operations with an emphasis to increase guest satisfaction, revenues as well as reducing costs; Monitor departmental costs to ensure performance against budget; Ensure proper staff training and standard operating procedures are in place; Communicate and coordinate with other operating department to ensure smooth delivery of a suite of services to our guests; Respond efficiently to any hotel emergency or safety situation, as well as ensure the proper control and instructions of emergency procedures are adhered to.