Bartender

Job Detail

Listen to every guest and observe body language carefully in order to be able to understand guest’s needs and expectations, and consistently surprise and delight every guest. Create and maintain a strong guest ‘first name’ relationship and combine this with an excellent memory for guest preferences. Have a good understanding of the outlet’s concept and food and beverage offerings, and be able to verbally explain those to the guests with personality and flair on the line. Have the knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines, be able to garnish all drinks as per the given standards, and explain their characteristics. Set up daily bar counter and ensure that mise en place, any other required ingredients and equipment are prepared in order to work as efficiently as possible. All bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service. Assist the Head Bartender and Bar & Beverage manager to create new mixed drinks and cocktails for promotional activities and new menus. Check the inventory daily before each shift to assure correct amounts are stocked up, so to avoid running out of stocks during service periods. Handle cash, credit card, and other forms of payment accurately and efficiently, and process transactions using the point-of-sale (POS) system. Closing the bar at the end of each shift, including cleaning and sanitising the bar area, equipment, and utensils, inventory check and securely storing supplies. Clean and sanitise the bar areas after each shift and when required. Responsible for checking and recording the temperature of the bar fridges and follow the First in, First Out standards. Ensure compliance with all food and beverage policies and procedures, as well as applicable beverage and liquor laws with responsible service of alcohol. To always take corrective action if service errors occur, ensuring all solutions exceed the guest’s expectations Other Responsibilities: Ensure a service-oriented culture focusing on guests’ needs Be well versed in the hotel’s fire and life safety emergency procedures Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Maintain the highest standard of personal appearance and cleanliness