Guest Service Officer - Singapore Zoo/River Wonders

Job Detail

· Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol. · Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park. · Resolve feedback, issues and concerns raised by guests. · Motivate and guide part-time staff in delivering guest experiences. · Assist to conduct training of part-time staff in consultation with section lead. · Assist in maintenance and enforcement of park safety matters and procedures. · Assist in wildlife-human management efforts: - Update and maintain records of sightings and movements of wildlife. - Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings. - Educate guests on wildlife campaigns in the parks. · Other relevant duties as assigned.