Banyan Tree Host (Front Office Host)

Job Detail

• Guest Service Excellence: Ensure exceptional guest experiences by being one of the first points of contact for our guests. They will welcome guests upon arrival and provide a seamless check-in and check-out experience. Our Guest Relations Officers will assist in addressing guests’ inquiries in a prompt and professional manner • Concierge Services: As part of the role, our Guest Relations Officers will seek to understand our guests’ needs and offer them recommendations regarding dining, entertainment, transportation, and other guest needs. They will also advice on the various offerings in the Resort and the attractions. • Operations: Manage guest profiles, process payments, and handle various administrative tasks related to guest services. Prepare and maintain accurate records and reports as needed.