Reservations Executives

Job Detail

Reservation Management: • Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems. • Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests. • Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail. Guest Interaction: • Provide exceptional service to guests by addressing their questions like information about room rates, availability, and hotel amenities. • Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process. • Handle guest complaints and issues related to reservations with professionalism and a problem-solving attitude. Revenue Management: • Monitor booking patterns and report on occupancy trends, helping to identify opportunities for maximizing revenue. System and Record Management: • Utilize reservation and property management systems to track and manage room inventory, availability, and bookings.