Exeuctive Club Lounge Agent

Job Detail

Reporting to The Ritz-Carlton Club Manager, the Club Concierge is responsible for providing information to guests’ enquiries and coordinating all guests’ request for special arrangements or services courteously and efficiently. The Club Concierge escorts guest to assigned guests rooms, informing guest of privileges and facilities in Club, hotel services, features, room amenities, as well as, attend to immediate needs of guests upon arrival and follow through with special attention throughout their stay. Core Responsibilities: Maintain knowledge of all hotel features/services and comply with all hotel and departmental policies and procedures Ensure F&B presentations are set on a timely manner; co-ordinate with various kitchens and ensure sufficient orders are made and available for guest consumption. Meet VIPs upon arrival at the Driveway/Assigned Floor and escort them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing Adhere to all cashiering procedures such as, but not limited to, miscellaneous charges, traveler’s checks, drop receipts