Guest Relations Executive

Job Detail

Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards. Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints. Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk. Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries. Handle daily check-ins and check-outs as required. Assist with room reservations. Assist with inventory recording and stock ordering for room items and materials. Perform daily rate checks and updates. Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.