Guest Experience & Retail Assistant

Job Detail

As a Guest Experience & Retail Assistant, your role is crucial in maintaining our dedication to customer satisfaction. You will collaborate closely with team members, departments, and external partners to ensure a smooth and pleasant visitor experience. Your contribution will be instrumental in creating an inclusive and welcoming environment for all visitors. You will be responsible for providing frontline services, including admission, ticketing, guest assistance, and retail services using electronic systems for sales. This includes offering advice on products and services, assisting with exhibit interaction, and managing stock control and merchandise display. You also handle sales proceeds, daily account closing, and addresses Science-Centre related guest enquiries; apply digital technology to enhance the visitor experience, enforce safety rules, and perform first-level service assistance and recovery. Additionally, you are responsible for health and safety standards, escalating incidents, supporting emergency response procedures. Your other duties include guiding interns/temporary staff, evaluating their performance, and overseeing inventory, procurement, and sourcing/purchasing of supplies and equipment for the department’s operations.