| Company Name | Agape Plus Pte Ltd |
|---|---|
| Company UEN | 202204561C |
Taking calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Handle all customer enquiries, escalations, technical support and on-going customer relationship management. Handle Emails Deliver high quality customer care service at all times. Provide timely escalations of requests and adequate technical support where necessary. Ensure daily and monthly KPIs are met and exceeded. Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats. Manage all incoming calls for enquiries, requests, and technical support. Be proactive to urgent/emergency situations in accordance to product/service guidelines. Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer. Support other responsibilities that may be assigned from time to time.
| Job Title | Customer Service Officer |
|---|---|
| Salary | SGD1,800.00 - 2,500.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |