Assistant Supervisor

Job Detail

The Incumbent is responsible for the tasks assigned to them. The Incumbent’s responsibilities are, but not limited to (1) CUSTOMER SERVICE Uphold outstanding customer service delivered by welcoming customers, suggesting baskets, and assisting with their needs. Ensuring comfortable shopping experience by maintain overall cleanliness and neatness of the shop. (2) BRANCH OPERATIONS Keep the store up to the established standards, including maintaining proper stock levels and cleanliness. Manage customer transactions, processing exchanges, and refunds (3) Address customer concerns, offer guidance, and provide relevant information Resolve customer complaints, and conduct trainings to improve service levels Ensure that promotional materials and in-store displays are set up according to the guidelines. (4) HEADCOUNT MANAGEMENT Supervise the employee schedule for the branch, ensuring adequate coverage of staffing levels. (5) INVENTORY MANAGEMENT Assists with inventory, including receiving and stocking merchandise as per standard procedures. Ensuring shipping information attached is correct, and moving completed order to designated shipping area (6) Oversee the implementation of FEFO (First Expired, First Out) when stocking goods with expiry dates, and execute B1F1 where required (7) Ensure a tidy workspace, monitor store and equipment temperatures to prevent damage to products. The Incumbent, under the digression of their Supervisor / Assistant Branch Manager may be required to undertake additional work-related task not specified in their key areas of responsibilities. These tasks shall be completed by the incumbent, following established guidelines and SOPs.