QC Inspector - Quality Assurance

Job Detail

Manage customer relationships • Perform record and understand documentation of customer engagements. • Escalate customer requests that deviate from signed contractual agreement. • Escalate customer dissatisfaction of products, service standards. Manage people, finance and organisational development • Participate in on-the-job training and performance improvement opportunities. Contribute to continuous improvement and technology advancement • Collate quality audit data. • Adopt lean practices for Quality activities. • Initiate and assist in continuous improvement activities and performance improvement strategies for Quality procedures, activities and workflow management. Manage risk and regulatory compliance • Adhere to safety, health, security, environment and corporate governance standards and procedures. • Comply with risk and regulatory requirements. • Follow the practice to compliance strategies to achieve acceptable level of internal compliance and industry standards. Manage quality framework and operations • Adopt to quality plan framework, strategy and operating structures to support business objectives and priorities. • Adopt the approved quality procedures, standards and specifications. • Adopt the customized Quality Plan for individual customers. Facilitate achievement of quality expectations and standards • Support the collation of data for reports on KPI, productivity, returns, non-conformance products. • Participate in collating information on quality records. • Aware of internal and external audits results Perform quality control activities • Perform quality control activities according to production schedule. • Conduct quality control activities (inbound, outbound, in-process QC) according to approved regulations and requirements (customer and internal) • Report identification of non-conformities and root cause investigation • Work with Operations team closely to ensure timely inspection, release and quarantine of goods. Manage document control measures • Aware of electronic and hardcopy documents filing location/directory. • Adhere to documentation management system requirements. • Recommend update and assist to distribute documents as required. Manage Quality related training • Participate in training. • Provide feedback on training outcomes.