Training Centre Executive

Job Detail

Roles & Responsibilities: Admin and Operations 1.Conduct administrative and operational tasks of the Training Centre 2.Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly 3.Manage administrative work (Attendance, preparation of course materials and course enrolment process etc) 4.Coordinate and oversee training schedules to ensure adherence to SOPs Supports and contributes to the company's continuous improvement and training programs. Learner’s Management 1.Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates. 2.Build and maintain strong relationships with learners, to achieve high customer satisfaction 3.Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls 4.Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe 5.Facilitate effective learning experiences for participants