Service Ambassador

Job Detail

Station Management: Oversee your designated station, ensuring smooth operations and effective team coordination to maintain service excellence. Service Preparation: Ensure all mis-en-place and side stations are set up with the required food items, crockery, chinaware, and other non-food essentials before the start of each shift. Stock Management: Monitor and replenish items as needed to ensure seamless service flow. Table Readiness: Verify that all tables are correctly set with appropriate cutlery, glassware, and table settings before each shift commences. Order Management: Accurately take food and beverage orders, ensuring special requests and dietary preferences are communicated to the kitchen. Service Execution: Deliver food and beverages promptly and professionally while ensuring guests' needs are anticipated and fulfilled. Clearance and Resetting: Clear and remove used dishes efficiently and reset tables promptly to ensure readiness for the next guests. Billing and Payment: Present bills, collect payments, and handle transactions efficiently, including processing cash, credit card payments, and managing change. Cashiering Duties: Manage cashiering responsibilities when assigned, ensuring accurate record-keeping and cash handling. In-Room Dining Support: Assist with in-room dining service when required to uphold consistent guest satisfaction. Additional Duties: Perform other duties or assignments as directed by the supervisor to support restaurant operations.