Centre Manager - Senior Care Centre

Job Detail

Description: · Report to the Head of Senior Care Centres. · Direct responsibility for the daycare centre as a business unit with an understanding of P&L. · Actively drive sales volume through quick follow-ups with potential clients. · Provide accurate information to clients on policies, procedures and service. · At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices. · Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner. · Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks. · Ensuring that the logistics and operational capability of the centre runs smoothly. · Ensure strict compliance to MOH regulations in the performance of services. · Create and maintain database of all clients, ensuring strict compliance to documentation, · Responsible for staff rostering and management. · Respond to emergencies, conduct investigations on incidents and preventive actions. · Participate & represent on behalf of the company’s services with confidence. · Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.