Customer Service Officer

Job Detail

• Customer Services at front desk • Attending to walk in customers, customers by appointment, fixing/rescheduling appointments and answering to queries made • SMS reminder to existing customers for appointments • Call or SMS reminder to new customers for consultation appointment. • Responsible for “Hot Plate” operation for Groupings. • Post of Sales System on issuing Invoices, Service Sheet and Customer Treatment book • Updating and deduction of used treatments in both customers’ physical record and Studio Manager System • Daily Closing Settlement • Responsible for submission of Outlet Reports (Operations, CRM, Marketing Dept) • Outlet stock-take, administration secretariat activities • To achieve targeted customer visit rate • To assist in calling inactive customers to boost visit rate • Oversee and maintain proper and neat filing system of Outlet common Drive and various admin functions • Create and execute Excellent Service Campaigns for outlet to maintain high customer satisfaction • Preparation of adhoc reports required by management • Assist BM in Preparation of Month end Payroll (Non Commission) related submissions • Other duties as assigned by the Branch Manager from time to time • Any other duties that may be assigned to the Employee from time to time