Customer Service Agent

Job Detail

Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships Recommend and implement programs to support customer needs Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment Identify and report potential hazards and near misses as well as occurrences as required by the reporting system Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network