| Company Name | Apar Technologies Pte Ltd |
|---|---|
| Company UEN | 200602092H |
First-Level Support: Respond to inbound calls and provide first-call resolution by addressing user inquiries and troubleshooting issues. Customer Assistance: Guide users through common issues, escalating complex cases to the relevant support or product teams when necessary. Incident Management: Document, track, and follow up on all reported issues, ensuring timely resolution and customer satisfaction. Outbound Engagement: Conduct follow-up calls for users who have requested callbacks. Multichannel Support: Handle customer queries via emails and chatbot responses as assigned by the team leader. Collaboration: Work closely with internal teams to escalate and resolve issues efficiently. Stress Management: Maintain professionalism and composure while handling a high volume of calls from the public.
Prior experience in a customer service or helpdesk support role is preferred. Strong verbal and written communication skills in English (additional language proficiency is a plus). Ability to handle high call volumes and work effectively under pressure. Problem-solving mindset with a customer-first approach. Proficiency in basic IT troubleshooting and ability to follow standard procedures. Willingness to work in shifts, including weekends or public holidays, if required.
| Job Title | Customer Service Officer |
|---|---|
| Salary | SGD2,500.00 - 3,000.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |