IT Project Coordinator

Job Detail

The IT Project Coordinator plays a crucial role in facilitating effective communication between the IT department and various business units within the organization. This position is responsible for understanding the technology needs of different departments, conveying those needs to the IT department, and assisting in the resolution of IT-related issues. The IT Project Coordinator acts as a bridge to ensure seamless collaboration and integration of IT services across the organization. Key Responsibilities: 1. Communication Facilitation: Facilitate communication between the IT department and other business units. Serve as a point of contact for IT-related queries and concerns from different departments. Organize regular meetings or forums to enhance cross-departmental communication. 2. Needs Assessment: Collaborate with business units to understand their specific technology needs and requirements. Translate business requirements into clear and actionable items for the IT department. Work with IT teams to ensure a thorough understanding of business processes and objectives. 3. Issue Resolution: Assist in the resolution of IT service issues encountered by other departments. Collaborate with IT support teams to address and troubleshoot problems promptly. Provide timely updates to relevant stakeholders during issue resolution processes. 4. Relationship Building: Establish and maintain positive relationships with key stakeholders in different business units. Act as a liaison to build trust and understanding between IT and non-IT departments. Gather feedback from business units to identify areas for improvement and optimization. 5. Documentation: Maintain documentation related to communication protocols, business requirements, and issue resolution processes. Ensure that relevant information is documented and accessible to both IT and business teams.