IT Support Engineer

Job Detail

Will you be part of the extraordinary? Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. What we do We drive our passion for harnessing technology. We bring people and technology together. We advance communities and transform industries. We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. As an IT Support Engineer, the broad area of your job responsibilities will cover the following: • Perform End User Support – Client Management • Perform troubleshooting for client platform related problems. • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. • Perform service request related to client platforms. • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. • Involve in client platform implementation/upgrade project. • Perform follow-up with vendor on replacement of hardware. • Perform asset management & update asset records. • Perform user account management (eg. Create password, reset & delete) • Perform local server administration to facilitate software distribution & patch management service. • Manage client platform implementation / upgrade project. • Ensure deliverables meet service level requirement. Propose and implement action plan when required. • Established facility management standards/best practices to ensure operation consistency across project / facility management teams. • Submit progress reports Ideal candidate should possess the following: • Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage • Computer literacy in MS Office • Proficiency in Technology will be added advantage • Independent, resourceful, result-oriented individuals with a "can-do" attitude About NCS Group We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together. We’re here to make the extraordinary happen. Find out more at ncs.co and our LinkedIn career site. We handle all profiles with the highest level of confidentiality.