| Company Name | ENTERPRISE PROMOTION CENTRES PTE LTD |
|---|---|
| Company UEN | 198903805K |
Receive, resolve and respond to support requests by our customers as first-level support Coordinate hardware and software delivery schedules Escalate customer support requests to second-level support as needed Active monitoring and maintenance of customer systems, including routing and switching, unified communication and security components Operations support for unified communication systems Responsibility for the adherence to Service Level Agreements Coordination of staff to resolve support requests at customer sites as required Operation of ticketing and support systems
Technical Skills: Cisco IOS, Cisco Router, Cisco Catalyst, Cisco ASA/Firepower, Cisco ISE, DNAC Meraki Switches, Access Point, and Firewalls Fortinet Firewalls Palo Alto Firewalls Routing (RIP, OSPF, EIGRP) Switching (VLAN, VTP, 802.1Q) Network Security Existing CCNA certification or higher or ability to re-qualify within three months At least basic familiarity with ITIL processes Ideally, 2-5 years experience as field or system or service engineer, specifically for network and voice projects
| Job Title | Service Engineer |
|---|---|
| Salary | SGD3,500.00 - 4,500.00 |
| Employment Type | Full Time |
| Working Experience | 2 Years |