Project Executive

Job Detail

Support in overseeing daily operations, including roster planning, manpower flow allocation, and staff performance appraisals. Manage escalation from team when required. Monitor performance real-time and manage resources to meet service level agreements by conducting audits and performance reviews and providing training/orientation if required. Prepare and maintain statistics and reports. Share updates with the team and execute new workflows and improvement initiatives. Handle feedback from internal and external parties by conducting investigations and implementing service recovery measures. Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues. Manage staffs’ employment records, health screening records, vaccination records, training records. In charge of manning contractual and billing matters (Timesheet verification). Point of contact for client.