Guest Service Officer - Bird Paradise/ Rainforest Wild Asia

Job Detail

-Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol. -Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park. -Resolve feedback, issues and concerns raised by guests. -Motivate and guide part-time staff in delivering guest experiences. -Assist to conduct training of part-time staff in consultation with section lead. -Assist in maintenance and enforcement of park safety matters and procedures. -Assist in wildlife-human management efforts: -Update and maintain records of sightings and movements of wildlife. -Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings. -Educate guests on wildlife campaigns in the parks. -Other relevant duties as assigned.