| Company Name | Mandai Wildlife Group |
|---|---|
| Company UEN | 197100104N |
-Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Wonders, and Bird Paradise). -Effectively manage guests’ enquiries and feedback within set SLAs and via various channels and platforms (which include, but are not limited to, emails, calls, livechat, and social media). -Able to identify problem statements / issues and provide appropriate handling to escalated cases. -Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency. -Work with various departments and stakeholders within MWG to enhance guest experience and satisfaction. -Support in reporting key feedback cases to management and collaborate with relevant teams to effect satisfactory solutions. -Handle rostering and training of staff. -Manage situations that require problem solving and innovative solutions. -Assist with monthly reports and updating of Standard Operating Procedures (SOPs). -Assist with adhoc projects for the Guest Experience Management team as required.
-Minimum Diploma -Minimum 1 year of relevant experience -Strong interpersonal and communications skills (English). -As enquiries and feedback may be in various languages, proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean will be advantageous. -Previous customer service experience will be preferred. -Quick-thinking, adaptable, able to thrive in fast-paced environment. -Strong team player, but also comfortable to work independently where required. -Able to work on weekends and public holidays. -Able to work until 8pm or later (as required), on shift.
| Job Title | Senior Guest Experience Officer |
|---|---|
| Salary | SGD2,300.00 - 2,700.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |