Patient Service Officer

Job Detail

Perform registration: key in patients’ data and register in the system. Generate bill estimation form. Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms. Follow up with doctors or clinic staff on completing the information required. Providing advice on pre and post-procedure care Following up with patients post-procedure Assisting the doctor during consultations, surgical, medical, and aesthetic procedures Booking of appointments in the system. Alert and rectify duplicate patients’ records in the system. Assist in training and guiding new and junior staff. Collect deposit if required. Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy. Perform daily closing of collections and alert superiors on discrepancies if any. Rotation between Ngee Ann City and Farrer Park Clinics.