Barista

Job Detail

The Barista is responsible for the preparation with friendly, individualized attention towards each customer. Principal Accountabilities: 2.1 Prepare or serve hot or cold coffee beverages and efficiently, meeting our standards. 2.2 Deliver excellent customer service, at all times. 2.3 Have a complete and thorough knowledge of all coffee items in order to be able to describe and make suggestive selling to customers. 2.4 Maintains the highest quality, consistent coffee items’ standards. 2.5 Follows as the restaurant’s beverages recipes and procedures. 2.6 Ensures that beverages/foods are presented in a manner to generate the utmost eye appeal. 2.7 Order, receive, or stock supplies or retail products. 2.8 Set up or restock product displays. 2.9 Follows standards for merchandising, stock rotation and sorting of all products, maintaining professional presentation at all times. 2.10 Follows health, safety, and sanitation guidelines for all products. 2.11 Handles all working material and equipment correctly and keeps it well cleaned. 2.12 Handles guest problems and complaints. 2.13 Attend all regular departmental briefings and contribute to an open communication within the assigned team. 2.14 Performs other duties pertinent to this job as assigned. Communication & Working Relationships: 3.1 Interacts with customers to follow-up on their satisfaction, requests, and complaints. 3.2 Interacts closely with customers and promotes an image of professionalism.