Head Bartender

Job Detail

The Head Bartender works closely with Bar Manager to coach and train all bartenders, and serving all beverages with friendly, individualized attention towards each customer and as per the recipes. Principal Accountabilities: 2.1 Provides assistance to the Bar Manager in coaching and training of bartenders in order to improve performance and sustain consistency of the recipes. 2.2 Prepare or serve hot or cold beverages quickly and efficiently, meeting our standards. 2.3 Deliver excellent customer service, at all times. 2.4 Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers. 2.5 Maintains the highest quality, consistent beverage standards. 2.6 Follows as the brand beverages recipes and procedures. 2.7 Ensures that beverages/foods are presented in a manner to generate the utmost eye appeal. 2.8 Follows standards for merchandising, stock rotation and sorting of all products, maintaining professional presentation at all times. 2.9 Follows health, safety, and sanitation guidelines for all products. 2.10 Handles all working material and equipment correctly and keeps it well cleaned. 2.11 Handles guest problems and complaints in the absence of Bar Manager. 2.12 Attend all regular departmental briefings and contribute to an open communication within the assigned team. 2.13 Recommend new beverages to Bar Manager. 2.14 Performs other duties pertinent to this job as assigned. Communication & Working Relationships: 3.1 Works closely with Bar Managers and supervisors to ensure the delivery of information. 3.2 Coordinates with different departments in the restaurant to guarantee effective communication and to ensure information transmission at all times. 3.3 Interacts with customers to follow-up on their satisfaction, requests, and complaints.